eCitizen Assistance
Guidance with selected eCitizen applications, online processes and payments.
Request this service →ONLINE GOVERNMENT SERVICES
Government portal & online service assistance in Kenya
Get practical help navigating selected online government services, applications and digital processes from anywhere in Kenya. PETECH SOLUTIONS provides independent digital assistance while you remain responsible for your personal information and official submissions.
SERVICES
Selected online government services
KRA & iTax
Support with KRA PIN-related services, returns and selected iTax processes.
Request this service →SHA Services
Assistance with SHA registration, contributions and selected related online processes.
Request this service →NTSA Online Services
Assistance navigating selected NTSA online services and account processes.
Request this service →Certificate of Good Conduct
Guidance through the application process and required information.
Request this service →Business Registration
Assistance navigating selected online business name and registration processes.
Request this service →Support can be provided remotely for eligible digital processes, whether you are in Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Kitui, Machakos, Meru, Kakamega or elsewhere in Kenya.
Important: PETECH SOLUTIONS is an independent digital assistance provider and is not a government agency. Official decisions, approvals, fees and processing times are determined by the relevant government institution.
PREPARE BEFORE YOU START
What you may need for an online government process
Requirements depend on the specific service. Having the correct information ready can make digital applications easier to complete.
Personal information
Have the identification and contact information required for the specific official service. Use your own details and check spelling, names and dates carefully.
Supporting documents
Keep clear, readable copies of documents requested by the relevant institution. Some processes may require specific formats, sizes or additional supporting evidence.
Your own account access
Where a service requires an account, use your own official account and keep your password, PIN and OTP private. PETECH does not need your one-time verification code.
HOW WE ASSIST
Guidance from preparation to completion
1. Identify the service
Tell us which online process you need help with and what stage you have reached.
2. Check requirements
We help you understand the information and documents needed for the relevant process.
3. Navigate the process
We provide practical digital assistance with eligible online steps and document preparation.
4. Review the submission
Before you submit, check your details, attachments, fees and any declarations shown on the official platform.
SAFETY & OFFICIAL INFORMATION
Use official portals and protect your credentials
PETECH SOLUTIONS is an independent digital assistance provider, not a government agency and not an official representative of eCitizen, KRA, SHA, NTSA, HELB or another public institution. Official fees, requirements, approvals and processing times are controlled by the relevant institution.
Never share passwords, M-Pesa PINs, card PINs or one-time verification codes with another person. Before making a payment, confirm that you are using the correct official service and review the amount and purpose shown on the official platform.
For more online-safety guidance, visit the PETECH Knowledge Hub.
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